SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of campingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://campingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For the first time I receive a parcel from my country's warehouse, quickly relative. It's whole.
Bowlers приїхали, delivery of vibrav Ukraine, sent out with a full color of the city of expresom, delivery termn 6 dnev All yak in description The large kettle is 14 cm +/-by 1L Changed 12 cm +/-at 0.8L 2 screams (сковорідки) Cover and sponge Skoda scho I try already titles Spring (
Bought this set of 4 to use at home. LESSER material = LIGHTER weight = FASTER cooking/boiling time. Heat transfer from flame --> pot --> food/water is faster than whatever pots I've owned at home. 4 different sizes to choose, 4 pots to use wear out = more selection + usage life. REDUCES gas resources usage so its considered $ SAVING too. Plastic orange powdered coating handles are EASY to spot and insulates although not perfectly. Probably a good prep even for future trips where preparing own food whenever avaliable. Rivets are attached ALL tight and NO leakage. Washing sponge is just an ADDED bonus. 1 set an be gift ed for my mum. Recommended set!
All right, second day shit. Wonderful, light and comfortable dishes. 2 cups for 800gr and 1L, two to them covers, which I use in the hike as mugs. I use a camping burner. I advise. delivery to Saratov 1 week from Russia
Fast Delivery (18 days). Seems to have a good quality but only using to know. Enter a gas canister in smaller volume, optimizing the space. The two pans feature meter internal volume. Was satisfied with the product.
Cookware fire! I recommend it to everyone. ordered 06.10.20 at 23:45 delivered to the door 08.10.20 at 15:15 is the fastest delivery that was on aliq!
They delivered to Ukraine for 18 days. The great Cossack 1,2l, which changed 0.8L-in the new chitko to go gas balloon to 450gr. Screams ємністю approx 0,5 and 0,7 L. It's a little bit for the car.
Отличные котелки. Легкие. Компактные. На 1 и 0,8 литра+ объем крышек, которые можно использовать в качестве кружек или мисок. Быстрая доставка с России. Брал по хорошей цене на распродаже.
Друг купил себе, вполне удобные и легкие. Решил купить себе такие же.
пришло за 20 дней. трек отслеживался. с продавцом не общался. все понравилось.