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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good cover! Very good store. Recommend!
Goods Doshol in the specified time. Quality at altitude. The store is reliable.
Qualitatively done. Easy. In appearance, I should not get wet. One small minus: My height is 172, when I put on with a 70L backpack, then behind the poncho exactly covers the backpack, if your height is under 190 and above, then it is possible to be short. But for this price good goods. Quickly delivered, faster than planned.
All as in the photo, only with a 45 liter backpack, the arrows behind are much more than in the photo, but the backpack closes. On the sides of the Velcro. It's more reliable than buttons.
Worthy. Ropes are not enough if used as a awning.
I got the 20D nylon version. It seems pretty solid although the corner grommets have me wondering about their integrity. Should do a good job as a poncho if you don't have a huge pack, and should work in a pinch as a very snug shelter from rain.
Very fast shipping + delivery. Cloak 300 gr. Three in one is a raincoat, a Awning (there are holes), or can be used as a litter. Pleased with the button on the hood, you can adjust. The product was new, it smelled of chemical smell, but quickly weathered.
Great Cape from the rain. Recommend product and store
Very fast shipping - ordered many items from different stores and this store was the fastest shipper and got this item first of all others. Respect and Thanks! About item - not yet tested but in terms of quality looks good. ;)