SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of campingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://campingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Days am payment days today arrival shipping fast. There's good sound but winter iron well cover steel, the later leaving you chest
W only on arrival. Products make you satisfied. Power the cloth to finish okey.
Too long was the parcel from Russia to Russia. look for another supplier!!!
1 day after the order received the goods. The goods correspond to the description. Ordered two chairs. Red and Blue. So Red is better quality than blue, so I opened a dispute and reverted 1/3 of the money. In the red is stronger than the fabric, there is even impregnation of some kind, the mesh is dense, so I gave my mother red, for her 80 kg super, but she was afraid she was very much on him, because it looks hot. It is very hard going!!! We are all family (girls) whimsical. Designed only for a flat surface, do not try to put on the ground that the legs would go into the ground, otherwise, the chair will break. My 50 kg withstands on Hurray. Convenient, sorry armrests are not. It's very light. I will take a walk with the child. But it is very difficult to take it away, very hard, all in tension, I'm afraid when I fail to draw sooner or later I will break (
As a result of poor use of the chair, I broke down the mounting of the tubes. Sold the second chair together with the spare part. Sold out super, helps to solve the issue with any product
Perfect for taking her on a bike and being able to sit on a camping trip, it's comfortable and it mounts very easy, it's arrived in two days. I recommend it
Спасибо, стульчики собираются очень легко и быстро. Прочные. Доставка быстрая. Рекомендую
отличный стул очень лёгкий сборка немного сложновата сначала , но можно привыкнуть продавец положил подарок ))
удобный, лёгкий, легко собирается и разбирается, в подарок брелок, доставка ! - 28.08.20 заказали и 31.08.20 доставили на дом в целости и сохранности! меня все порадовало.
Polecam jest to moje drugie krzesełko. Wcześniej zamówiłem jedno i sprowadziło się na wyjeździe rowerowym pod namiot. Małe i lekkie . Szybka dostawa.