SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of campingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://campingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order is satisfied. The store is great. In the coming order was a factory failure. The seller offered either a coupon for a discount or a replacement for a fault. I chose a replacement. After two weeks, I received a new item from the Courier. I recommend to buy.
Very fast delivery (Moscow), IML to the door. Packed norms, everything is whole. There is no cylinder in the kit, I bought it separately, but it's straight in color)) In general-a thing from those that mast HEV!!!
Delivery is quite fast. The store is excellent, in any situation it goes to contact and tries to help you at the highest. I told you everything. Quality is good.
Получил, проверил в домашних условиях - всё работает прекрасно. Через пару недель предстоит испытание "в полях". Продавец молодец, доставка с российского склада быстрая.
Product came fast. Less than two weeks to EU! Item as described. This color came with two extra covers. I did not test yet.
The goods were received within the specified time frame. The product is of high quality and perfectly packaged. I recommend both the product and the store. Thank you.
Спасибо.Сверхбыстрая доставка.Заказал во вторник вечером,курьер доставил в четверг в 12 часов дня.Всё сделано качественно.Давно хотел такого плана горелку.Приценивался к Kovea,но дороговато.Купил FM X2 остался доволен на все 100.Литр воды кипятит за 4мин.50сек.Рекомендую.
Это просто нереальная тема. Теперь вопрос готовки в велопоходах отпал сам собой. На фото вес с баллоном на 230 грамм внутри
Литр кажется, немного многовато, но по весу и объему небольшая разница с star Х3. Поэтому выбран, почти уже легенда star X2. Рекомендую. На мой взгляд удобнее (емкость фиксируется в пазах), дешевле, чем джет бойл, качество на высоте. Куплен в замен, повидавшего старичка, джет бойла.
Super thing! Delivered very quickly, within 3 days. Tried already in business and the burner is very economical compared to conventional common and not very expensive burner tiles.