SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of campingery (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://campingery.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I will sunbathe
Excellent mat, let not eat, but it is really very high quality and pleasant to the touch. 200*170 is quite enough for two adults or 2 + child. Especially children do not lie very much sunbathing)) suitable for both the tent and the beach. There would be a smaller size-one, I would take myself for single trips to the beach. In a curled form, do not say that miniature. The family, though. Hit the delivery for 2 days, I have not met this before. As if from the nearby area brought)) probably, the warehouse is somewhere near
I got the rug, everything corresponds to the description. The seams are even, neat. slightly thinner than I wanted, I do not know about the picnic, the beach is the most.
Great mat! You can place a company on it. Very high quality sewing and fabric quality. Compact and not heavy.
In appearance, a good picnic mat on sand or grass.
Just no words!!!!!!! Beauty. Quality is high!!!!!
The mat is good and compact, in size it is huge, for a family of 3 people and dogs the most it!!! I did not regret once))) delivery fast, ordered July 29, came 06 August with a courier. Who is often chosen for camping in nature, such a rug is very By the way!!! Seller recommend!!!
Отличное качество, быстрая доставка (почтовое отделение). Это третий заказ, всем доволен! Советую всем и товар и продавца.
Good litter.
For some, camping is a cloud of mosquitoes, a lack of amenities and "better in warm countries", but we Family this kind of holiday love and very often leave with tents. Very pleased that now there are more and more tourist novelties, which this holiday makes even more pleasant. One of these things was the special beach mat blackdeer in ethnic style. Specifications of my order: Red-m + China the folded mat size is 50*16 cm. In straightened: 200*170 cm very light 1,2 kg. There are two convenient straps for collection and transportation, they form a carrying handle, stitched firmly and fixed due to Velcro. Ethno drawing is applied clearly, without a shoulder, the second side is coal black. The edge is processed by edging. The mat is waterproof, the photo hit rain drops and can be seen as they were gathered from above.